FAQ

What is Negodex?

Negodex is a multi-tenant e-commerce platform. One hosted backend powers many branded storefronts, each on its own tenant subdomain.

Who is Negodex for?

Merchants who want a hosted online store with a Spanish-language checkout and Colombian payment rails (ePayco), without operating their own e-commerce stack.

How do payments work?

Checkout is powered by ePayco Smart Checkout. You connect your ePayco merchant account once; customers pay with cards, PSE, or other ePayco-supported methods. Funds settle to your ePayco account, not to Negodex.

See Checkout & payments for details.

Can I use my own domain?

Custom domains are on the roadmap . For now, every store is served at your-store.negodex.com.

Where is my data stored?

All store data lives in a shared, multi-tenant PostgreSQL database hosted on Google Cloud SQL (region us-east1). Every query is scoped by your storeId so tenants are isolated at the data layer.

How do I get support?

Open an issue on GitHub  or contact the Negodex team directly.